Smile at Every Purchase
Smile Mates is a loyalty program that rewards customers for their repeat purchases by offering discounts and rewards for every purchase. This program allows us to gain insights into our customers' preferences and thus improve their experience and satisfaction.
Our Story
Every great idea begins with a challenge. Ours is straightforward: traveling can be costly, and we believe it should be an enjoyable experience that leaves travelers happy and satisfied while keeping their budgets intact. We believe that everyone deserves the opportunity to explore the world.
To meet this challenge, we offer a loyalty program in cooperation with selected partners locally and internationally, where travelers are rewarded with points for every purchase. This initiative not only enhances the travel experience but also provides our customers with valuable savings for future adventures.
To meet this challenge, we offer a loyalty program in cooperation with selected partners locally and internationally, where travelers are rewarded with points for every purchase. This initiative not only enhances the travel experience but also provides our customers with valuable savings for future adventures.
Our Vision
Smile Mates aims to be the premier solution for managing customer spend while serving as the foundation for an effective customer loyalty program in Iraq.
Our Objective
The objective of the Smile Mates program is to reward loyal customers for their continued commitment to our company. This loyalty program is designed to develop long-term relationships, increase customer loyalty and retention and encourage repeat purchases. Ultimately, our goal is to establish a mutually beneficial relationship between our company and its valued customers.
What is Smile Mates loyalty program?
To show our appreciation, we have developed Smile Mates loyalty program to enhance our customer’s experience. At every purchase that customers do, Smile Mates offers exclusive discounts, personalized thank-you notes, and thoughtful gifts as tokens of our gratitude.
Through our points-based loyalty program, customers earn points for their activities when shopping online or visiting our agency, which they can redeem for rewards, discounts and gifts. This straightforward approach -spend more to earn more- fosters long-lasting relationships with our valued customers, making the program one of the most widely used loyalty programs on the market.
What is a partner’s role in Smilemates?
Our goal is to become and remain the premier loyalty rewards program in Iraq, by creating a community that benefits end-users and add value to businesses by being a part of the Smile Mates community. Besides earning and spending points while traveling, members can also take advantage of partner networks.
- Introduction of the loyalty rewards program for businesses and community members.
- Businesses sponsorship by showcasing their brand and offering benefits to their customers.
- Adding more businesses to the Smile Mates community.
Loyalty Program Demand
As consumer expectations continue to evolve, the need for dynamic, responsive loyalty programs has never been more crucial. The demand for loyalty programs is rapidly growing as businesses seek to foster lasting relationships with their customers. In today's competitive market, consumers are more inclined to engage with brands that offer personalized rewards and value-driven incentives.
Smile mates Partners
Do you want to increase smiles in your business? If so, then Smile Mates invites you to join the unique loyalty program.
Points Redemption Possibilities
The points you earn can’t be converted into cash, but they do offer good rewards such as discounts on any purchase you want to make for your next adventure.
Our Offices
Need help with something? Get in touch with our friendly team and we'll gladly take care of you!
Iraq-Sulaymaniyah
Badirkhan Street 19, Alley 25, Sahand building no.36, Ali Naji district 103, 46001
Iraq-Erbil
100m street, Moonline building, in front of Italian village #1, 44001 Erbil, Iraq
Iraq-Baghdad
Al-Mansoor district 601, Burj Baghdad Street no. 8, Moonline building, 10013 Baghdad, Iraq
We welcome your inquiries, and we are here to assist you. Please feel free to reach out to us :
Email : info@smilemates.com
Phone : +964 770 111 2233
Need Help with something?
Get in touch with our friendly team and we will be happy to help.
Frequently Asked Questions
These are the most frequently asked questions about Smile Mates. If you can't find what you are looking for, please contact our team.
What benefits do I get as a member of the loyalty program?
Benefits can vary, but common perks include discounts on travel bookings, exclusive access to deals, early booking privileges, and sometimes even complimentary upgrades or services.
Is there any cost to join the loyalty program?
Typically, joining our loyalty program is free. There is no membership fee associated with the Smile Mates loyalty program.
How can I redeem my loyalty points or rewards?
You can redeem your loyalty points or rewards when making a booking through the travel agency. There is usually an option to redeem your points or rewards during the checkout/payment process.
Can I transfer my loyalty points to someone else?
Unfortunately, this is not possible at this moment. Loyalty points are non-transferable and can only be used by the point owner.
What happens if I need to cancel or change my travel plans after using loyalty points for a booking?
Smile Mates will not refund the points, and the terms and conditions of the services purchased will apply as normal.
Can I learn loyalty points on all types of travel bookings, including flights, hotels, and tours?
Yes, you can earn/collect points for any service purchased from Moonline or Smile Mates partners and benefit from all services purchased.
Can I use my loyalty points to book travel for someone else?
Depending on the program, you may be able to use your points to book travel for others. However, you may need to be present during the booking process or authorize the use of your points.
How much of my personal information do I need to provide?
Customers can simply enter our website, sign up with their email address, mobile number, and a password, and they're ready to go.
For which other businesses can I use this loyalty program?
Please visit our website regularly, which we constantly update about new partner businesses, their products, and services.
Where can I find all the information about my Smile Mates account?
Our Smile Mates website and application are your go-to places for everything related to Smile Mates services. You can view your purchase activity and your current points balance, redeem points for rewards and gifts, and learn about the benefits of Smile Mates. To access this page, simply log in to your Smile Mates account.